1. Who we are
Domex Lawn Care ("we", "us", "our") is a Florida-based landscape company headquartered at 5480 Schenck Avenue, Rockledge, FL 32955. This Privacy Policy describes how we handle personal information collected through our website (domexlawncare.com), our mobile app ("Domex Lawn Care" on the Apple App Store), and any phone or email communication.
2. What we collect
We only collect information you actively give us. We do not buy data, rent data, or pull data from third parties.
When you request a quote (via website, app, phone, or email):
- Your name
- Email address
- Phone number
- Property address (so we can quote services at the right location)
- Photos you choose to attach (for example, photos of your yard)
- The contents of your message or service description
When you create an optional app account:
- Your email address (used to send you a sign-in link)
Automatically (in our app and on our website):
- Crash and error reports (anonymized) so we can fix bugs — handled by Sentry, our error-tracking provider
- Standard server logs (IP address, browser type) — kept for 30 days for security purposes
We do not use advertising trackers, analytics that profile users across sites, or third-party cookies on our website.
3. How we use your information
We use your information for one purpose: to respond to your request and provide the lawn care services you've asked about. Specifically:
- Sending you a quote
- Scheduling and performing the service
- Communicating about ongoing or future work
- Sending occasional service-related emails (only if you have an account or have asked to be contacted)
We do not use your information for marketing to third parties, and we do not share it with advertisers.
4. Who we share data with
We share data only with the service providers we use to operate our business:
- Supabase — our database and authentication provider (your data is stored here)
- Resend — sends emails on our behalf (e.g., your quote)
- Sentry — captures anonymized error reports from the app
- Apple — provides the App Store and may receive crash reports per Apple's privacy practices
We do not sell, rent, or otherwise transfer your personal information to anyone for marketing purposes.
5. How long we keep your data
We keep quote requests and customer records for as long as is reasonably necessary to provide service and to keep accurate business records (typically up to 7 years for tax/legal reasons, then deleted). You can ask us to delete your data sooner — see Section 7.
6. Children's privacy
Our services are not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
7. Your rights — including account deletion
You can ask us at any time to:
- Tell you what data we have about you
- Correct any inaccurate data
- Delete your data and any account you've created
To delete your account in the app: open the app → Account → Delete account. The deletion is permanent and removes your associated quote history.
You can also email us directly at privacy@domexlawncare.com with any of these requests, and we'll handle them within 30 days.
8. Security
We protect your data using industry-standard measures: encrypted database storage, encrypted in-transit communication (HTTPS), and access controls limiting who at Domex can see customer data. No system is perfectly secure, but we take reasonable steps.
9. Changes to this policy
If we update this policy, we'll change the "Last updated" date at the top. For material changes, we'll notify users with active app accounts via email.
10. Contact us
Questions about this policy or your data? Reach out:
- Email: privacy@domexlawncare.com
- Phone: (321) 614-7675
- Mail: Domex Lawn Care, 5480 Schenck Avenue, Rockledge, FL 32955